Last Update: December 2024

• We utilize two reliable carriers for our shipping needs. Larger orders are shipped via UPS, while smaller packages are dispatched through USPS.
• For UPS shipments, delivery times may vary depending on your location and the UPS service selected.

Scanning Delays with USPS:

• Please be aware that USPS may experience scanning delays during the shipping process. While we aim to provide timely and accurate tracking information, these delays may affect the visibility of tracking updates.

Shipping Address Updates:

• If you need to update your shipping address, please contact us within 24 hours of placing your order. We will do our best to accommodate your request.

In-Store Pickup:

• Please note that online orders cannot be picked up at any physical locations. We exclusively provide shipping services for all online orders.

Lost or Stolen Packages:

• D.S. & Durga is not responsible for any lost or stolen packages. However, if a package is lost in transit by the carrier, we will make every effort to assist you in locating it. Please reach out to us, and we will work together with the carrier to resolve the issue.

Delivery Confirmation with UPS:

• UPS now includes an image as a method to confirm successful delivery. As part of this confirmation process, we reserve the right to exercise discretion regarding refunds or replacements in cases of confirmed deliveries.

Calculating Shipping Costs:

• Please be aware that our free shipping offer does not apply to orders shipped to Canada or Hawaii. Shipping costs for these locations will be calculated at checkout based on the address you provide.

If you have any further questions or require additional information regarding shipping and delivery, please feel free to reach out to us at cs@dsanddurga.com. We are here to assist you with any inquiries you may have.

Our Return Policy:

Last Update: October 2023

Section 1: Requesting a Return Authorization

• To initiate a return for any online order, please send an email to cs@dsanddurga.com. In the subject line of your email, include "Return Request" along with your order number to receive your UPS return label.

Section 2: Return Guidelines

• Customers have up to 14 business days from the date of receiving their order to request a return.
• For candles, the items must be unused and returned in their original packaging.
• For perfumes, the products can be out of the cellophane but must be unused and returned in their original packaging.
• Customizable Sample Sets, Auto Fragrances, Limited Edition products, and Studio Juices are Final Sale, and can not be returned or exchanged.
• Please ensure your return is sent back within 7 days from the date of receiving your UPS return label.

Total Return Period:

All together, you have 21 days from the day you receive your order to complete the return process. This time frame provides you with ample time to evaluate your purchase and decide if it meets your expectations.

Refunds and Exchanges:

Upon receiving and inspecting your returned items, we will process your refund or exchange in accordance with our policy. Refunds will be issued to the original payment method, and exchanges are subject to product availability.

Section 3: Restocking Fee

• A restocking fee of $12 will be applied to all returns.
• This restocking fee will be deducted from your refund amount.

Section 4: Defective or Damaged Items

• If you discover that one of your products is defective or has been damaged during shipping, please contact Customer Service at cs@dsanddurga.com.
• When requesting a replacement or refund, it's essential to include images of the damaged or defective items in your email. Photographs of the affected products are required for processing your request.

Cancellation Request:If you wish to cancel your order, you have a 24-hour window starting from the time you placed your order to do so. To initiate a cancellation request, please send an email to cs@dsanddurga.com with "Cancel Request" clearly stated in the subject line. Please note that any cancellation requests made after the 24-hour period may not be possible to process, as orders are typically processed and shipped promptly.

Last Update: October 2023

Requesting an Exchange

• If you wish to exchange a product, kindly reach out to our customer service team cs@dsanddurga.com within 14 days of your purchase.

2: Providing Images

• When requesting an exchange, please include clear images of the product you intend to exchange. This helps us process your request more efficiently.

3: Exchange Guidelines

• The exchange process aligns with our return policy. For candles, please ensure that the items are unused and returned in their original packaging. In the case of perfumes, the products can be out of the cellophane but must be unused and returned in their original packaging.

4: Responsibility for the Return

• It is the responsibility of the customer to arrange and cover the cost of the return shipment.
• We kindly request that you provide the tracking number for the return shipment once it has been sent out. This helps us monitor the return process effectively and ensures a smooth exchange experience.