Unfortunately, you are only eligible for the Gift With Purchase or promotion if your order is placed within the specified promotion period. Orders placed before the start date or after the end date will not qualify for the offer.
The gift with purchase or promotion will be available as long as the promotional product is in stock. Once the product runs out, the promotion will end, regardless of the scheduled end date.
If your gift with purchase item is not included in your order, please contact our customer service team at CS@dsanddurga.com. We will investigate the issue and ensure that it is resolved as quickly as possible.
Please reach out to our customer service cs@dsanddurga.com. We will do our best to update the address before it ships! Please use “shipping address change” in your subject line.
Orders can only be cancelled or modified within minutes of placing the order. If you need to cancel your order, please reach out to D.S. & Durga customer service by emailing cs@dsanddurga.com. Please use CANCEL ORDER in your subject line.
Orders may take up to 3 business days to ship during peak shipping times. Once your order is shipped you will receive a shipping confirmation email with your tracking number. Please allow 24 hours for tracking to show progress.
Most orders are shipped UPS Ground and typically take 5-7 business days to arrive depending on location.
Auto Fragrances are shipped 1st class USPS and take up to 5 business days to be delivered.
We only ship to the United States, United Kingdom and Canada at this time.
We accept returns by mail or in store for items purchased from D.S. & Durga within 14 days from the day the order was received. Please contact CS@dsanddurga.com for all returns. Items must be returned with original packaging and in unused and unopened condition and a tracking number/proof of delivery must be provided. Eligible refunds will be processed to the original method of payment. Limited scents such as STUDIO JUICE, sample sets, auto fragrances and electronic gift cards cannot be returned. Other restrictions may apply.
Please be aware that our free shipping offer does not apply to orders shipped to Canada or Hawaii. Shipping costs for these locations will be calculated at checkout based on the address you provide.
Expiration in perfume is a technicality. Eau de parfum by nature is oil sitting in pure alcohol which acts as a preservative. In fact many fumes continue to age as time goes on - as long as they are not subject to drastic temperature, humidity, and sunlight changes. Some things you may notice after 2 years - chemical interactions with perfume alcohol can cause some materials like citrus to have a bit of an acetone smell. This only lasts for about 30 seconds when first sprayed and is a natural occurrence.
One thing people do not often talk about is our perception of scent changing over time. For example if you are in the room with a strong aroma like a skunk, after a while your brain adjusts to filter it out and you won't notice it as much after a while. The same happens when we wear something over and over again. That is one of the reasons I always suggest rotating a wardrobe of fragrances. It's also the reason that our grandmas smelled so strongly of perfume. They couldn't smell it anymore and doused themselves in their signature scent!
Our candles are made from soy-vegetable wax and use a cotton wick. The burn time is 60 hours. Our glasses candle vessels are meant to be reused and repurposed.
For optimal burning, trim wicks to a ¼ inch before each light to avoid smoking and overheating the glass. The first burn should be long enough for the surface layer to liquify to the edge to ensure even subsequent burns and prevent tunneling – we recommend 2 hours.
Always protect the surface on which the candle sits and keep out of draft. Do not burn for more than four hours at a time.Do not leave unattended.
We use both natural and synthetic materials in all of our products and adhere to the latest safety and environmental regulations of the InternationalFragrance Research Association (IFRA). Naturals vs synthetics in perfume sis often misunderstood. Many of the strictest regulations in perfume come from natural materials! Naturals can also pose sustainability problems. Rest assured, we source our juice from the most ethical companies in the world who are at the forefront of material fragrance safety.
We do not offer free samples of our products at this time. We do however offer a number of sample sets that allow you to explore our collection. Samples of limited-edition scents are not available.
If you are having difficulty getting your sample to dispense, the seal on the sample may still need to be broken. Please hold the sample between your thumb and index finger and depress firmly with the thumb of the other hand. Once the seal is broken your sample should dispense with ease.
Unfortunately, we do not have any of our older scents available for purchase. We are, however, always happy to help you select a new fume in our current lineup.
The scent used in Thompson Hotels is our Bowmakers scent.
The shampoo, conditioner, and body lotion used at Thompson Hotels are not available for purchase, as they are exclusive to Thompson Hotels. However, you can purchase the Bowmakers fragrance in both 50ml and 100ml sizes on our website.
Yes, we offer the Big Sur After Rain hand soap for purchase on our website. However, please note that the hand soap we sell is in a liquid form and not the foam version provided on American Airlines flights.
No, we do not sell the Radio Bombay lotion or Rose Atlantic lip balm to the public, as these products are exclusive to American Airlines properties and amenities.
Please note that we are unable to replace, refund, or exchange products purchased through third-party retailers. If you have an issue with a third-party purchase, we recommend contacting the retailer directly for further assistance.
We can’t edit orders once the order is place, so double check your cart and shipping address.
Sample sale is not valid in-stores and unfortunately cannot be price-matched.
