Skip to main content

Policies

CUSTOMER CARE

COVID: RETAIL STORE EXPERIENCE

Our stores are regularly sanitized throughout each day.

We are wearing masks, and all customers must wear a mask to enter.

Our BIG SUR AFTER RAIN and WILD BROOKLYN LAVENDER Hand Sanitizer is available for use throughout the store.

We accept Cash, Visa, Mastercard, American Express, Apple Pay, Afterpay.

 

PRIVATE SHOPPING/ZOOM CONSULTATION

Don’t want to wait? Email cs@dsanddurga.com to book a private shopping time at the store or a Zoom consultation with our sales staff or even our perfumer!


SAMPLES

Want to sample? We offer a custom perfume sample set for $40.

We’ll follow up with a special offer & free shipping for your favorite full-size scent.


CURBSIDE

Don’t want to come to the store or in the store? Shop from our website, select curbside pick-up at check-out, or call the store for local delivery options.

INQUIRIES

Please reach us by email at cs@dsanddurga.com for your questions about existing orders, shipping, and returns. 

SHIPPING AND DELIVERY

D.S. & Durga ships to the continental United States and Canada. We offer free ground shipping for all continental United States orders over $50 (excludes Puerto Rico, Guam, American Samoa, Alaska, and Hawaii). For deliveries to Canada and areas outside of the continental United States, shipping will be calculated during checkout. For other international deliveries, please email us at info@dsanddurga.com and we will determine if we can accommodate shipping to your country or direct you to an alternate location. We are currently not able to deliver shipments to P.O boxes or APO/FPO addresses, military states or U.S territories.

We ship orders within 2 days of the day the order is placed. We must ship perfume via ground transport according to the law. Shipping can take 1-7 days with our carrier, UPS (usually one day within NYC). We are not responsible for carrier delivery delays and lost packages. If a package gets lost by the carrier, we will do our best to assist you and the carrier to find it. Please email cs@dsanddurga.com with any additional questions regarding shipping and delivery.

HOLIDAY SHIPPING

In order to ensure delivery in time for the holidays, all USPS and UPS Ground orders must be placed by December 15, 2021 and all UPS Expedited orders must be placed by December 20, 2021.





RETURNS & EXCHANGES

If you are interested in returning an unopened, unused product with packaging fully intact within 14 days of delivery, you may initiate a return request by emailing cs@dsanddurga.com and referencing your order number. Sample Sets, Auto Fragrance and Electronic Gift Cards are not eligible for return. Once the product is received, we will refund the full purchase amount. Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Customer is responsible for the cost of return shipping. If you have a quality concern such as breakage during transportation or malfunction within a 90-day period following delivery, please take a photo of your issue and send it with your order number and explanation to cs@dsanddurga.com and we will proceed to resolve the issue. Refunds for returned merchandise will be made within two weeks of the return of the product to the original credit card. Please email cs@dsanddurga.com with any additional questions regarding returns and exchanges.

GIFT CARDS

D.S. & Durga Gift Cards are sold subject to the following terms of use. By purchasing, accepting or using D.S. & Durga Gift Cards, you agree to be bound by these terms. If you do not agree with these terms, do not purchase, use or accept D.S. & Durga Gift Cards. All terms enforced except where prohibited by law.
No fees are imposed on D.S. & Durga Gift Cards and they do not expire.
Gift Cards can be redeemed against all products on www.dsanddurga.com [and in the D.S. & Durga Store].
Gift Cards are non-transferable, and cannot be reloaded or redeemed for cash (except as required by law).
If the total value of your order is less than the value of the Gift Card, the remaining balance will remain on your Gift Card and can be redeemed against subsequent orders. You can email us at cs@dsanddurga.com to inquire about your balance. Balance information may not reflect recent purchases.
If your order amount exceeds the value of the Gift Card, you must pay for the amount in excess with a valid form of payment.
If you return products purchased using a Gift Card as one of the payment methods, the value of the return, up to the amount of the initial Gift Card payment, will be credited to a new Gift Card. The remaining amount will be refunded on the credit card used for the transaction.
Digital Gift Cards will be e-mailed to the recipient after the full order has been processed and payment has cleared.
D.S. & Durga is not responsible if a Gift Card is lost, stolen, destroyed, used without permission or delivered to an incorrect or non-existent address. D.S. & Durga is not responsible for any delays or failures to deliver Gift Cards caused by reasons beyond our control. Lost, stolen or destroyed Gift Cards will not be replaced.
D.S. & Durga reserves the right to cancel or refuse to honor a Gift Card if we deem such action necessary in our reasonable discretion.
Promotion codes cannot be applied to the purchase of Gift Cards, except where otherwise expressly noted by D.S. & Durga.
Sales tax and shipping are applicable to products purchased with a Gift Card.
D.S. & Durga reserves the right to change these terms from time to time subject to our discretion, which changes we may provide to you by any reasonable means, including without limitation, by posting the revised version on www.dsanddurga.com.

 

ACCESSIBILITY

D.S. & Durga is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA and complying with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.

To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program
evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more. We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our Customer Support at cs@dsanddurga.com.

 

PRIVACY

This Privacy Policy describes how D.S. & Durga, LLC (“D.S. & Durga” or “we” or “us”) treats the information that we collect through our website located at www.dsanddurga.com (the “Site”) and how we use that information. This Privacy Policy does not apply to any information that we collect by other means. If you have any questions about our Privacy Policy, please contact us at cs@dsanddurga.com. This Privacy Policy applies to the services and products offered by D.S. & Durga, as well as any other applications, content or features that we may from time to time offer on our website. Please read this privacy policy carefully and review it often because it may change. By using this website and accepting the Terms of Use, you agree to this Privacy Policy. If you purchase our products or services, we request certain personally identifiable information from you on our order form. This includes contact information such as your name, email address, phone number, and shipping address, as well as financial information such as a credit card number and its expiration date. We use the information that we collect for billing purposes, to fill your orders, and to streamline our services to better serve you. If we have trouble processing an order, we also will use this information to contact you. In addition, if you contact us by email through our website, we may keep a record of your contact information and correspondence. If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at cs@dsanddurga.com. Alternatively, if you receive materials from us by email you can make use of the “opt out” or “unsubscribe” provision in our communications so that we know that you no longer wish to receive any materials from us.

ADDITIONAL QUESTIONS

For any other questions, reach us by email at cs@dsanddurga.com. Please reference your order number within your email to help facilitate the process. If you need to speak with someone, we are happy to help and you can call us at +1-917-740-2805. We are available Monday through Friday, between 9:00AM and 6:00PM Eastern standard time.